Shop Policies
Welcome
.¸.•´¸.•*´¨) ¸.•*¨)
(¸.•´ (¸.•` ♥Welcome to Trina's Clay Creations! I have always enjoyed a wide range of arts and crafts, exploring different ways to express creativity. Since discovering polymer clay in 2004, I have fallen in love with crafting through this medium. I am happy to have my artwork here on Etsy, and hope that you enjoy seeing it, and that my pieces bring a smile to your face. I create figurines, ornaments, and cake toppers for all occasions, SPECIALIZING IN WEDDING CAKE TOPPERS. My work is fun, whimsical, and doll-like. Each piece is created with a lot of love, and attention to detail, all designed, hand crafted and hand sculpted by me, no molds are used. All of the images in my shop are examples of my previous work. I would love to create a special keepsake cake topper especially for you! I accept a limited number of custom orders each month, so it's best to inquire about availability as early as you can, to make sure I am able to accommodate your time-fame. Please feel free to contact me with any questions. Thank you for visiting my shop!
(¸.•´ (¸.•` ♥Welcome to Trina's Clay Creations! I have always enjoyed a wide range of arts and crafts, exploring different ways to express creativity. Since discovering polymer clay in 2004, I have fallen in love with crafting through this medium. I am happy to have my artwork here on Etsy, and hope that you enjoy seeing it, and that my pieces bring a smile to your face. I create figurines, ornaments, and cake toppers for all occasions, SPECIALIZING IN WEDDING CAKE TOPPERS. My work is fun, whimsical, and doll-like. Each piece is created with a lot of love, and attention to detail, all designed, hand crafted and hand sculpted by me, no molds are used. All of the images in my shop are examples of my previous work. I would love to create a special keepsake cake topper especially for you! I accept a limited number of custom orders each month, so it's best to inquire about availability as early as you can, to make sure I am able to accommodate your time-fame. Please feel free to contact me with any questions. Thank you for visiting my shop!
Payments
~♥PREFERRED METHOD: PayPal ~ Visa/MasterCard, Discover and American Express are all accepted through PayPal. You don't have to have a PayPal Account to make your payment by Credit Card.
~♥Direct Checkout through Etsy is also offered and accepted.
~♥Etsy Gift Cards are happily accepted.
~♥All items are custom made, and payment in full is due at the time the order is placed.
~♥Direct Checkout through Etsy is also offered and accepted.
~♥Etsy Gift Cards are happily accepted.
~♥All items are custom made, and payment in full is due at the time the order is placed.
Shipping
~♥The date that an item will ship depends on several things. I always have a wait list, and I schedule all orders, and create ALL items after purchase is made. The item(s) you choose are made especially for you, and some items may take longer to create and ship than others, especially if ordering more than one item, and/or depending on the amount of detail in the piece(s) you've chosen, and how many orders I am working on at the time. The shipping time-frame listed for each item is an estimation ONLY ~ PLEASE CONTACT ME, BEFORE ORDERING, IF YOU HAVE ANY QUESTIONS ABOUT WHEN AN ITEM WILL BE SHIPPED.
*ALL packages are shipped through USPS, to the address provided by you, on your Etsy receipt. I take great care when packaging each item for shipping, using bubble wrap, as well as tissue paper to help ensure no movement inside the box. Shipping prices include postage as well as packaging costs.
***SHIPPING WITHIN THE UNITED STATES: U.S. packages will be shipped 2 or 3-Day Priority Mail with tracking, and will include $50.00 of insurance. Please contact me if you would like to purchase additional insurance, so that payment can be arranged.
***INTERNATIONAL SHIPPING: International packages take approximately 2-4 weeks after they are shipped, to reach their destinations. Time varies depending on each country's customs department. Customs forms will be filled out and marked as "merchandise" with the actual value of items listed. It is the buyers sole responsibility to pay for all customs fees and duty taxes. International packages can only be tracked until they reach the US border. Please contact me if you would like to purchase insurance on your package, so that payment can be arranged.
WEDDING CAKE TOPPERS AND CUSTOM ORDERS:
*The current processing time for ALL Wedding Cake Toppers AND Custom Orders will vary, and at times could be TWELVE WEEKS OR MORE. PLEASE CONTACT ME IF YOU HAVE ANY QUESTIONS REGARDING THE APPROXIMATE DATE AN ITEM WILL BE READY TO SHIP, especially for Wedding Cake Toppers and Custom Orders needed by a specific date. Thank you!
*PLEASE NOTE: It's always best to order ahead of time, however, if you need your item very soon, I can create and ship "rush' orders, as long as time and location of delivery allow. There is a $30.00 charge for RUSH ORDERS. If you need your item overnight (or by Express Mail), there will also be an increase in the delivery fee, to cover the overnight or Express Mail charge. Please contact me about approximate delivery time, and delivery fee.
*ALL packages are shipped through USPS, to the address provided by you, on your Etsy receipt. I take great care when packaging each item for shipping, using bubble wrap, as well as tissue paper to help ensure no movement inside the box. Shipping prices include postage as well as packaging costs.
***SHIPPING WITHIN THE UNITED STATES: U.S. packages will be shipped 2 or 3-Day Priority Mail with tracking, and will include $50.00 of insurance. Please contact me if you would like to purchase additional insurance, so that payment can be arranged.
***INTERNATIONAL SHIPPING: International packages take approximately 2-4 weeks after they are shipped, to reach their destinations. Time varies depending on each country's customs department. Customs forms will be filled out and marked as "merchandise" with the actual value of items listed. It is the buyers sole responsibility to pay for all customs fees and duty taxes. International packages can only be tracked until they reach the US border. Please contact me if you would like to purchase insurance on your package, so that payment can be arranged.
WEDDING CAKE TOPPERS AND CUSTOM ORDERS:
*The current processing time for ALL Wedding Cake Toppers AND Custom Orders will vary, and at times could be TWELVE WEEKS OR MORE. PLEASE CONTACT ME IF YOU HAVE ANY QUESTIONS REGARDING THE APPROXIMATE DATE AN ITEM WILL BE READY TO SHIP, especially for Wedding Cake Toppers and Custom Orders needed by a specific date. Thank you!
*PLEASE NOTE: It's always best to order ahead of time, however, if you need your item very soon, I can create and ship "rush' orders, as long as time and location of delivery allow. There is a $30.00 charge for RUSH ORDERS. If you need your item overnight (or by Express Mail), there will also be an increase in the delivery fee, to cover the overnight or Express Mail charge. Please contact me about approximate delivery time, and delivery fee.
Refunds and Exchanges
~♥It is my wish to provide you with excellent customer service! All of
my work is custom created, and ALL SALES ARE FINAL. Extra care is taken
when packaging each item for shipment, however, should your item arrive
broken from shipping; please let me know within 12 hours of receipt of
item. Purchase price will not be refunded due to breakage during
shipping, but the item can be returned to me for repair. The item must
be shipped back within 7 days of notifying me, and buyers are
responsible for shipping costs, which must include insurance.
~♥If, for any reason, your event is cancelled and you no longer require the item and wish to cancel your order, there is a cancellation fee of 30% of the purchase price (excluding the shipping fee). This cancellation fee will be deducted from your refund. Cancellations will ONLY be made if you have NOT received your item yet, or if work on the item has NOT begun yet. If you have already received your item, or if work on your item has already begun, then the order CANNOT be cancelled, and NO refund will be issued.
INSURANCE: Please contact me if you would like to purchase insurance for your package so that payment can be arranged. Prices vary depending on destination. Postal insurance MUST be purchased BEFORE item is shipped.
PLEASE NOTE: If your item has been insured through the US Postal Service, and was lost or damaged during shipping, all claims will need to be made by the buyer, through the USPS. (This does not apply to items sent back to me for repair.)
~♥If, for any reason, your event is cancelled and you no longer require the item and wish to cancel your order, there is a cancellation fee of 30% of the purchase price (excluding the shipping fee). This cancellation fee will be deducted from your refund. Cancellations will ONLY be made if you have NOT received your item yet, or if work on the item has NOT begun yet. If you have already received your item, or if work on your item has already begun, then the order CANNOT be cancelled, and NO refund will be issued.
INSURANCE: Please contact me if you would like to purchase insurance for your package so that payment can be arranged. Prices vary depending on destination. Postal insurance MUST be purchased BEFORE item is shipped.
PLEASE NOTE: If your item has been insured through the US Postal Service, and was lost or damaged during shipping, all claims will need to be made by the buyer, through the USPS. (This does not apply to items sent back to me for repair.)
Additional Policies and FAQs
~♥WEDDING CAKE TOPPERS:
Wedding Cake Toppers are the perfect addition to your wedding day, and after the big day, they are special keepsakes to be treasured always!! All of the wedding cake toppers listed in my shop were custom made and designed by me, for previous customers. Each listing is an example of a wedding cake topper I can create and personalize just for you!! I create the toppers based on descriptions and pictures of wedding attire, flowers, colors, hairstyle, etc. Children and pets can be added to ANY wedding cake topper, as well as props that convey hobbies or jobs... Special things that are meaningful to the celebrated couple!! If you are interested in a wedding cake topper, and would like to add children, pets and/or props to a topper listed in my shop, please contact me and I will give you a price quote. If you're interested in a wedding cake topper, but would like it created differently, or add/take away props that are in the example listing, just let me know, I'd be happy to chat with you about creating a custom order. I would be honored to create a special wedding cake topper for your very special day!!!
~♥CUSTOM ORDERS:
I love custom orders! If you see something you like, but would like it created a little differently, please feel free to ask! If you have a request for something that you do not see in my shop, please contact me, I would be happy to work with you to create something special!
~♥ABOUT POLYMER CLAY:
All of my creations are designed by me, and are hand sculpted from artist quality polymer clay. Each one is made to be a special keepsake to last a lifetime. Polymer clay is waterproof and will not dry out or fade, it has been around for over a century. Polymer clay figurines are remarkably sturdy, but can break upon impact and should always be handled with care. If breakage should occur, the piece can easily be mended with any super-strength glue (gel super glue). Pieces can be wiped with a damp cloth or lightly brushed with a small, soft bristle paint brush if they become dusty. For Cake Toppers, it's suggested to place plastic wrap between the cake topper and the cake, to keep it food safe, especially if using as a topper multiple times. The clay is non-toxic but it's porous, so it's not that the clay itself gives off anything unsafe for food, it's that once used on a cake, particles of the cake may remain in the crevices of the clay which could be unsafe if using as a topper again.
~♥YOUR PURCHASE:
Please be aware that ALL items are handmade by me, after receipt of payment, so the piece you purchase may have slight variations from the photographed item. All of the images in my shop are examples of my previous work. Please be assured that each item will be lovingly created, with the same attention to detail as the photographed items.
.¸.•´¸.•*´¨) ¸.•*¨)
(¸.•´ (¸.•` ♥Any of my items can be made into cake toppers!! Please contact me with any questions. Thank you!!
Wedding Cake Toppers are the perfect addition to your wedding day, and after the big day, they are special keepsakes to be treasured always!! All of the wedding cake toppers listed in my shop were custom made and designed by me, for previous customers. Each listing is an example of a wedding cake topper I can create and personalize just for you!! I create the toppers based on descriptions and pictures of wedding attire, flowers, colors, hairstyle, etc. Children and pets can be added to ANY wedding cake topper, as well as props that convey hobbies or jobs... Special things that are meaningful to the celebrated couple!! If you are interested in a wedding cake topper, and would like to add children, pets and/or props to a topper listed in my shop, please contact me and I will give you a price quote. If you're interested in a wedding cake topper, but would like it created differently, or add/take away props that are in the example listing, just let me know, I'd be happy to chat with you about creating a custom order. I would be honored to create a special wedding cake topper for your very special day!!!
~♥CUSTOM ORDERS:
I love custom orders! If you see something you like, but would like it created a little differently, please feel free to ask! If you have a request for something that you do not see in my shop, please contact me, I would be happy to work with you to create something special!
~♥ABOUT POLYMER CLAY:
All of my creations are designed by me, and are hand sculpted from artist quality polymer clay. Each one is made to be a special keepsake to last a lifetime. Polymer clay is waterproof and will not dry out or fade, it has been around for over a century. Polymer clay figurines are remarkably sturdy, but can break upon impact and should always be handled with care. If breakage should occur, the piece can easily be mended with any super-strength glue (gel super glue). Pieces can be wiped with a damp cloth or lightly brushed with a small, soft bristle paint brush if they become dusty. For Cake Toppers, it's suggested to place plastic wrap between the cake topper and the cake, to keep it food safe, especially if using as a topper multiple times. The clay is non-toxic but it's porous, so it's not that the clay itself gives off anything unsafe for food, it's that once used on a cake, particles of the cake may remain in the crevices of the clay which could be unsafe if using as a topper again.
~♥YOUR PURCHASE:
Please be aware that ALL items are handmade by me, after receipt of payment, so the piece you purchase may have slight variations from the photographed item. All of the images in my shop are examples of my previous work. Please be assured that each item will be lovingly created, with the same attention to detail as the photographed items.
.¸.•´¸.•*´¨) ¸.•*¨)
(¸.•´ (¸.•` ♥Any of my items can be made into cake toppers!! Please contact me with any questions. Thank you!!
~♥You can see more of my Clay Creations at:
MY BLOG: http://trinastrinketts.blogspot.com/
MY FACEBOOK FAN PAGE: http://www.facebook.com/TrinasClayCreations
MY FLICKR: http://www.flickr.com/photos/trinasclaycreations/
MY ETSY SHOP: http://www.etsy.com/shop/trinasclaycreations
Please stop by for a visit! Thank you!! :)
MY BLOG: http://trinastrinketts.blogspot.com/
MY FACEBOOK FAN PAGE: http://www.facebook.com/TrinasClayCreations
MY FLICKR: http://www.flickr.com/photos/trinasclaycreations/
MY ETSY SHOP: http://www.etsy.com/shop/trinasclaycreations
Please stop by for a visit! Thank you!! :)
© Trina's Clay Creations. All rights reserved.